We've measured functional impact by the extent to which:

• People work better together across different functions.
• People know each other better and are more able to solve problems.
• Projects are completed on time to budget.
• Customer Service improves.
  

A consistent focus in our work is building confidence, competence and cross functional teams.

Feedback from participants and senior management time and time again confirms this works.  

"People are more prepared for joined up working - we're losing less customer calls because Customer Service are more confident and getting a lot more support from everyone." Customer Service Manager

It's the simple things that make such a big difference:  

"I feel less departmental more part of the whole looking at the bigger picture and because I know more people internally it's easier to approach them with a problem to solve and get it sorted more quickly."   Admin Team Member