Examples of measures of success have included: 

• Reduce Director time spent on operational issues by 50%.
• Improve morale rating on staff survey.
• Increase talent pool of likely successors to Director posts.
• Improve CPA rating.  

Internal Feedback

Performance improvements are tracked internally through a range of methods including:

• Staff surveys.
• Director feedback gathered live at development sessions.
• Promotion statistics and HR reporting.

"KBA capitalised on the strengths of our Field Sales Managers so that during difficult trading periods we maintained excellent results because we converted new learnings into everyday positive habits." Sales Director, Global FMCG 

" The results of our staff survey shows a significant difference over 2002 to 2006 since we started our culture change programme. Our top talent have stepped up to the mark and performance issues have reduced." Chief Executive, Public Sector 

External Feedback

Powerful sources of performance tracking are external bodies like Investors in People and the Audit Commission who objectively evaluate our work.

"The Corporate management team is more cohesive and joint working with team leaders is improving delivery. Staff sickness absence is low and reducing. Staff morale is increasing from a low point in 2004." Audit Commission Report, 2006

“The impact of the management training and results seen already include: reduction in sickness and absence leading to the conclusion that staff feel more motivated; staff openly thinking of leaving 1 year ago are now settled in their roles” Investors In People Report 2006